Call Center Manager (one position)
40 hours/week; $19-$21/hour
Term of Employment is May 19th - August 25th.
A person able to motivate and most importantly, organize. This person will be responsible for the daily running and management of the call center. Generally speaking, management tasks would include the following:
-Setting and meeting performance targets for outreach and quality customer service;
-Managing the daily running of the call center;
-Working with supervisors and third parties to gather information and resolve issues;
-Reviewing the performance of staff, identifying staff training needs and planning training sessions;
-Reviewing statistic, user patters and the performance levels of the center, and preparing reports;
-Handling the most complex customer inquiries;
-Organizing staffing, including shifting patterns and the number of staff required to meet demand; and
-Analyzing performance statistics and making decisions on the basis of these statistics.
REQUIREMENTS:
-Excellent communication (including listening) and analytical skills.
-Knowledge/expertise of - or no fear of - phone, data management and software (Word and Excel) systems.
-Demonstrated ability to work well in a team environment.
-Referral from a trusted community organization.
-Dedication to providing exceptional customer service.
-Demonstrated ability to organize and manage projects.
DESIRABLE:
-Fluency in Spanish.
-Management Experience.
-Customer Service Experience.
-Flexible Work Hours.
WHEN- Currently, all three positions are anticipated to be temporary positions. Interview and hiring decisions will be made on a rolling basis beginning the week of May 12, 2008. The work period will be from May 19th - July 18th (with Memorial Day and July 3rd, 4th and 5th off). Training and preparation will take place the week of May 19th and Tuesday, May 27th. Beginning Wednesday, May 28th, the call center will be staffed from 9am-7:30pm on weekdays, and from 10am-2pm on Saturdays.
WHERE- The call center will be located within the offices of Turning the Page on 1010 Vermont Avenue, NW, Suite 915, Washington, DC 20005. The offices are accessible by Red, Blue, and Orange line Metro.
HOW- Please submit (1) a statement of interest (by email or fax), including the name of the community group that has referred you (and the name of an individual reference at that organization, if available), and (2) if available, a resume of relevant experience to:
Doran Flowers
Turning the Page
1010 Vermont Ave, NW
Suite 915
Washington, DC 20005
Phone: 202.347.9841 x15
Fax: 202.347.9845
Email: dflowers@turningthepage.org
Please remember to include your contact information! Again, interviews and hiring decisions will be made on a rolling basis beginning the week of May 12th, 2008, with final staffing decisions by May 16th. Feel free to contact Doran Flowers with any questions.
